School Policies

NMLS Approved Provider 1400109 | MA Real Estate School 1230 | ALL INSTRUCTORS ARE LICENSED BY COMM OF MA.

PLEASE FEEL FREE TO CONTACT US FOR MORE INFORMATION ABOUT HOST GROUP REAL ACADEMY. THE BEST WAY TO REACH US IS BY EMAIL AT KATEHOSTGROUP@EMAIL.COM THANK YOU FOR TRUSTING US FOR YOUR EDUCATIONAL NEEDS!

Classes will run the full amount of time and students will not be dismissed early. Class hours are mandated by the Commonwealth of Massachusetts, so students will not receive credit for the class if they do not complete the full number of hours. It is the responsibility of the student to make sure digital sign-in and sign-out are completed in order to receive full credit for attendance. This entails logging in on time and staying for the entirety for all webinar sessions.

Some class sessions may fall on holidays. In these instances, host group offers options for makeup sessions at no charge.  Please reach out to a member of the staff prior to registering as OPTIONS FOR ALTERNATIVE DATES VARY. 

If a student needs to withdraw from a class, they must notify the school no later than four business days before the start of class in order to receive a full refund (less copyrighted materials of our partners, ie. textbooks ($49 retail), ebooks ($39 retail) and software including but not limited to CompuCram and Rockstar Math Review as those cannot be returned or reused). Accessing the LEARNING MANAGEMENT SYSTEM WHERE self-paced coursework IS AVAILABLE, results in a 50% refund reduction regardless of advance notice of cancellation. ALL REFUNDS WILL BE PROCESSED WITHIN 30 DAYS FROM THE DAY OF THAT PARTICULAR CLASS DATE. CREDIT CARD REFUNDS CAN TAKE BETWEEN 7-10 DAYS TO CREDIT YOUR ACCOUNTS, ACCORDING TO OUR MERCHANT PROCESSING COMPANIES; PLEASE WAIT THE FULL PERIOD BEFORE CONTACTING US TO FOLLOW UP. WE WILL EMAIL YOU PROOF OF CREDIT, AS STANDARD POLICY.

No-Shows and Failure to log in to a live-stream session or alert the school with at least 24 hours' notice of an absence will result in full forfeiture of your tuition. “NO-SHOW” INCLUDES LATE CANCELLATIONS (LESS THAN 24 HOURS) OR NOT SHOWING UP AT ALL OR ARRIVING 30+ MINUTES LATE FOR YOUR SCHEDULED webinar session. 

It is at the sole discretion of Host Group to consider modification of any of our cancellation/refund policies to fit unique circumstances.

Rescheduling: If a student needs to reschedule a class (including live-streamed webinars and make-up hours), we request that they notify the school no later than four business days before the start of the session. Failure to show up for a class with less than 24 hours notice will result in full forfeiture of your tuition and forfeiture of the right to future transfers. ALL RESCHEDULED CLASSES MUST BE MADE UP WITHIN 30 DAYS OF THE INITIAL CLASS DATES. 

Making Up Hours: Class hours are mandated by the Commonwealth of Massachusetts, so students will not receive credit for the class if they do not complete the full number of hours. All make-up hours must be completed within 30 days of the missed session. If you need to miss a portion of a class, please let us know in advance and contact us at katehostgroup@gmail.com to schedule a time to make up the hours. Make-up sessions are based on availability and will either take place in a future online streaming session or during online office hours. It is at the sole discretion of Host Group to consider modification of any of our rescheduling/make-up policies to fit unique circumstances.

Instructions for accessing Ebooks will be sent within 48 hours of purchase. ebooks cannot be returned and are not eligible for refunds or exchanges. If you have received advance materials via email (including but not limited to Litmos, CompuCram, and the Rockstar Math Review) and then cancel your registration, the value will be deducted from any refunds as these materials are proprietary in nature and are intended for our paying/attending students. 

Students who purchased Host Group Real Estate vouchers through social buying websites such as LivingSocial, Groupon, or Boston Deals are subject to the policies defined by these third-party suppliers. LivingSocial will provide a refund if you change your mind within five days after you've purchased your voucher and want to 'return' the unused voucher. After that, LivingSocial will not provide refunds except that they will provide a refund if you are unable to redeem a voucher because the merchant has gone out of business. Host Group's standard policies for cancellation do not apply; if we receive advance notification that you cannot attend a session we will attempt to transfer you into a future online session to complete the required hours (40 Hours), subject to availability within the voucher deadline. Host Group will not refund any Social Buying vouchers. Seat reservations using these vouchers are based on availability and are not guaranteed. All course hours must be completed by the deadline on Social Buying voucher. Each outstanding class session is subject to a $30 rescheduling fee after the voucher deadline.

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We are currently not offering a payment plan; please check back soon.

No recordings or distribution of pre-recorded materials is permitted at any time in any capacity without the express written consent of Host Group.

There is a No-Refund and No-Exchange Policy once a student has logged on to an Online Course, or a self-paced online Course has been opened. On the rare occasion that the State may pull approval of a certain course before the student has completed the course, our staff is not required to notify the student of the same, and when contacted by the student, our staff will do our best to work with the student by allowing a discount on a subsequent course. Distance education courses include instructional support by Host

Group instructors and students are encouraged to reach out to us via email with any questions or concerns at katehostgroup@gmail.com.

Host Group is not affiliated with PSI Testing Centers. State exam registration and fees are the student’s responsibility and are completely separate from Host Group Real Estate Academy’s tuition. A student handbook including the exam application will be emailed after your completion of the class with more information regarding scheduling your exam.

The school will not close due to inclement weather. If you need to withdraw from a class due to weather issues, you must alert the school no less than 24 hours before the start of class in order to transfer into another class of equal value. Failure to alert the school within 24 hours of the start of class may result in a full forfeiture of your tuition.